Episode 111 - Improving Customer Experience with Brenton Webber
Posted 12/10/2020 23:28 - Updated 12/10/2020 23:33
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Questions
5
Format
MP3
Total timing
01:07:16
Total filesize
96.9 MB
Downloads
1
Full Episode 111 - Improving Customer Experience with Brenton Webber
01:05:12 / 93.9 MB
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We talk about customer experience and then Matt and Brenton dig into privacy, blockchain, decentralized applications, surveys, customer engagement, and more. Find out about bias in customer surveys, the problems with news outlet advertising, company's who can't read the room... buckle your seatbelts for this conversation!

2
If you're a business owner you need to start putting your audience first.
00:16 / 0.4 MB
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3
There is a thing called the cx6 is a way of quickly measuring your customer journey.
00:38 / 0.9 MB
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4
The disparity between the expectation of social media response time between companies and customers.
01:04 / 1.5 MB
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5
Make sure you are living those values at every stage.
00:06 / 0.014 MB
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